What is the Food Safety Connect Mobile App?
The Food Safety Connect Mobile App QR Code is now a required display item at food establishments, per the FSSAI advisory dated 25th July 2025. This app, developed by the Food Safety and Standards Authority of India (FSSAI), serves as a direct communication channel between consumers and regulatory authorities to improve food safety and regulatory compliance and consumer trust.
Available for Android and iOS users, the app empowers consumers to:
- Lodge complaints related to food hygiene violations
- Report misleading or false food label claims
- Access licensing information of food vendors
- Stay informed on food safety alerts and regulatory news
This move supports greater transparency in food operations and encourages accountability across food service facilities.
Why Must Food Premises Display the QR Code?
To boost app accessibility and encourage consumer participation, FSSAI has directed food restaurants, eateries, cafes, and other service establishments to:
- Prominently display the Food Safety Connect Mobile App QR Code at key customer interaction points like entrances, cash counters, and seating areas.
- Include the QR code or download link on digital platforms, such as websites and food ordering interfaces.
- Follow compliance per Condition No. 1 under the FSS (Licensing and Registration of Food Businesses) Regulations, 2011, which mandates visible license display at business premises.
This initiative ties directly into the objectives of food audit readiness, fostering real-time responsiveness and raising hygiene standards across food businesses.
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What’s Expected from Food Business Operators (FBOs)?
FBOs must actively:
- Display the QR code as issued on the FoSCoS portal
- Educate customers on how to use the app
- Respond promptly to consumer concerns received via the platform
When a complaint is submitted through the app, it is forwarded to the jurisdictional authority of the food outlet in question enabling faster issue resolution and better enforcement of hygiene norms.
This proactive use of the Food Safety Connect Mobile App QR Code represents a step forward in digital governance and safe food practices in India.
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